1juta Privacy Policy – Your Information, Our Responsibility

Information We Collect

When you register or use the 1juta platform, we collect the following categories of information:

• Account information: Full name, email address, phone number, date of birth, and identity details required for the Know Your Customer (KYC) verification process.
• Device & browser information: Device type, operating system, browser version, IP address, time zone, and other technical data automatically transmitted when you browse the platform.
• Payment information: Transaction details in MYR (RM/MYR), deposit and withdrawal methods used, and transaction history. We do not store payment card numbers directly — all processing is handled through secure payment channels.
• Usage data: Pages visited, games played, session duration, clicks, and interaction patterns within the platform that help us understand how users engage with our services.
• Cookies & trackers: Data collected via cookies, pixels, and similar tracking technologies for the purposes described in the Cookies section below.

How We Use Your Information

1juta uses the information collected solely for legitimate purposes necessary to operate the platform. These purposes include:

• Securely handling account registration, identity verification, and user login.
• Processing deposits, withdrawals, and financial transactions in MYR.
• Providing responsive customer support whenever you reach out to our team.
• Sending important notifications relating to your account, security, active promotions, and platform updates — only to users who have consented to receive them.
• To identify and prevent fraud, multiple account usage, or activities that violate the platform's terms.
• To meet applicable legal and regulatory compliance requirements, including reporting obligations to authorities where required by law.

We do not use your information for third-party advertising purposes or sell it to any external parties.

Cookies & Tracking Technologies

The 1juta platform uses cookies and similar technologies to enhance the user experience and ensure the platform's technical functions run smoothly. Several types of cookies are used:

• Essential cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting your use of the platform.
• Performance cookies: Collects anonymised data on how users interact with the platform, enabling us to identify technical issues and improve the user experience.
• Preference cookies: Saves user preferences such as language and display settings so you don't have to adjust them each time.

You can manage or block cookies through your browser settings. However, disabling essential cookies may affect certain features on the platform.

Data Storage, Security & Sharing

Your personal information is stored on servers protected by appropriate security measures, including data encryption in transit and at rest. 1juta restricts access to personal information only to staff who require it for legitimate operational purposes.

We retain your personal information for as long as your account is active or as needed to fulfil the purposes outlined in this policy. Once the information is no longer required, it will be deleted or anonymised in accordance with our internal procedures.

1juta does not sell, rent, or transfer your personal information to third parties for commercial purposes. Information is only shared in the following limited situations:

• Payment service providers that process your MYR transactions – bound by strict confidentiality agreements.
• Regulatory authorities, law enforcement agencies, or courts, where required under Malaysian law.
• Technology providers supporting the platform's infrastructure, subject to binding data protection agreements.

Your Rights as a User

As a 1juta platform user, you have the following rights regarding your personal information:

• Right to access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You can update any inaccurate or incomplete information through your account settings or by reaching out to our support team.
• Right to erasure: Under certain circumstances, you may request the deletion of your personal information. Such requests are subject to legal and operational requirements that may oblige us to retain certain data for a prescribed period.
• Right to object: You can object to the processing of your information for specific purposes, including receiving marketing communications.

To exercise any of the above rights, please contact the 1juta support team by email at [email protected] or through the in-account support channel. We will process your request within a reasonable timeframe.

Policy Changes & How to Contact Us

1juta reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to users via in-platform notifications or email, depending on the nature of the change.

We encourage you to review this page periodically. The "Last updated" date at the top of this page will always reflect the most current version of this policy. Continued use of the platform after any changes to the Privacy Policy constitutes your acceptance of the updated policy.

For any questions, concerns, or requests relating to your privacy and personal data, please reach out to the 1juta team via:

• Email: [email protected]
• In-account support channel: Log in to your account and use the chat or help function available.